Customer Service
- Rated 'Excellent'

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Vinyl, Wood & Carpet

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Price Match

If you find the same flooring elsewhere priced less than it is on our website please get in touch. You will need to tell us the full name of the product + where you have found it displayed cheaper.

We have never been beaten on price for any genuine, like-for-like product.

Like for like means the other seller must be offering the following:

  • Exact same product (not 'similar')
  • Same or cheaper delivery price, service and lead time
  • Same free products with purchase

In addition:

  • The product must be in stock and the price must be clearly displayed on the e-commerce website of a genuine and established flooring retailer.
  • We do not price match our clearance items.
  • We do not match against verbal quotes
  • We do not match prices on auction sites such as Ebay and Amazon
  • The seller must be an authorised and verifiable seller of the brand.

Did you know we are the only official e-commerce partner for Moduleo flooring?

If anyone else is trying to sell you Moduleo online they are not authorised and this could affect your guarantee. 

Sometimes we hear of unauthorised floor retailers attempting to pass off discontinued ranges and 'seconds' of top brand flooring as new. This makes us sad. The guarantee is not valid and the after support is often non-existent. A good rule of thumb, especially when buying the high end flooring, is to ALWAYS buy from an authorised retailer. We will not pricematch products by these rogue traders.

Authorised retailers have excellent after sales support and access to the full range of genuine current flooring collections offered by the manufacturer.

All our clearance/discontinued stock is clearly labelled and comes with a genuine manufacturer guarantee.