Customer Service
- Rated 'Excellent'

Free Floor Samples
Vinyl, Wood & Carpet

Free Delivery*(read more)
Quote required for International Delivery

Delivery FAQs

Do you charge for delivery?

  • Most flooring is delivered free as standard to UK mainland addresses and this is indicated within the specifications tab on the product pages. 
  • For products that show a delivery charge, this will be removed if your order comes to £150 or more.
  • There is usually a surcharge for deliveries to UK Islands, remote areas and International Deliveries - Please contact us for a quote stating the product you would like, quanity and full delivery address including postcode. 

Where is my order sent out from?

  • All orders are despatched from our warehouse in Stockport, Cheshire.

I've placed my order, can I book my fitter now?

  • While we are pleased to report 99% of deliveries are made on the chosen desired delivery date we cannot guarantee this will happen due to circumstances beyond our control such as weather, traffic, delivery company issues, etc.
  • PLEASE DO NOT BOOK YOUR FITTER UNTIL YOUR FLOORING HAS ARRIVED SAFELY.

Do I need to fully inspect my delivery before i sign for it?

  • We understand that the drivers are often in a rush but please do not sign for your goods as 'received in good condition' unless you have fully inspected it.

When will my order arrive?

UK Mainland

  • Many products are delivered next day as standard if ordered and paid for before 1pm.
  • Product pages show lead times for all products.
  • Deliveries are Monday to Friday between 8am and 6pm. 
  • Saturday AM deliveries are available on request at an additional charge.
  • Also see our UK mainland delivery locations.

UK Islands

  • We are unable to provide an exact delivery date but it usually takes up to 3 working days depending on how often crossings are made.
  • Our team will make reasonable attempts to confirm lead time with you upon acceptance of your order

International Deliveries

  • Delivery lead times vary depending on the product and country being shipped to. 
  • Please contact us in the first instance as we do not currently accept online orders for International delivery.

Will the goods be brought indoors?

  • Drivers are not obliged to bring your order into your home or business for insurance purposes.
  • Our 3rd party service providers deliver to KERBSIDE only. 
  • We strongly advise that you arrange for sufficient physical assistance (if needed) to accept the delivery and bring it into your premises.

NB. Orders containing 8+ boxes of vinyl tiles are dropped off on a pallet.

Do you deliver outside the UK?

  • Yes, please contact us for a shipping quote.
  • Please note, we are currently unable to send liquids (e.g. cleaning solutions) overseas.

What is your standard delivery charge?

  • Many products are delivered free to UK mainland, for everything else deliverd to UK mainland and under £150 there is a charge between £4.50 and £12.95 (inc vat).

I live in a remote area, does that make a difference? 

  • Additional charges may be applied for delivery to non-mainland UK and remote areas including Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland.
  • If you require delivery to any of these areas please contact us for a quote before placing your order online.
  • Please note, we are currently unable to send liquids (e.g. cleaning solutions) overseas.

What days of the week do you deliver?

  • Unless otherwise agreed, our standard delivery service is Monday to Friday between 7am and 7pm
  • Deliveries will not normally be made during bank holidays or weekend and during certain holidays such as Christmas there may be delays.

Saturday Upgrade

  • If you are unable to be home during the week we offer a Saturday AM (before 1pm) delivery service for a surcharge of £20 (is additional to any standard delivery charge if applicable - many products are delivered free as standard).
  • Please be aware the Saturday delivery service is not a fast track service and usual lead times apply. E.g. Say the floor you want states next working day and you want to receive it THIS saturday, you need to place your order before 1pm on the Friday before*. If you place your order AFTER 1pm on that Friday and choose Saturday delivery you won't receive it until the NEXT Saturday.
  • *unless Friday is a bank holiday.