Silvara Home Click Smoke Oak LVT

UK mainland delivery charge for Sheet Vinyl Flooring and Carpet is £19.95. Free delivery is applied to all orders £499 and over.

All other products, such as Laminate, LVT and Porcelain, U.K. mainland delivery is £24.95 for orders up to £149. Delivery for orders over £149 is £39.95. Free delivery is applied to all orders £999 and over.

UK mainland delivery for cleaning products is £9.95

Upgrades such as express delivery (where available) are available on certain products and contain an additional £9.95 charge.

Pre 12.00pm and Saturday delivery options are available as an additional service for most products. 

Surcharges may apply to UK islands and remote area. This will be applied when you enter your postcode during checkout.

Yes, during the checkout process you will be presented with a list of dates. You can select your preferred day from that list. If you want delivery later than the list of dates offered simply get in touch and we can set that up for you.

We dispatch all flooring orders from our warehouse in Pennine Ind Est, Gorsey Brow, Stockport, SK1 3DX.

For most orders (not sample requests), you can select a 'desired' delivery date during checkout. We work very hard to ensure that your floor arrives safely on the date you request, but this is not guaranteed due to elements outside our control.

Therefore, we strongly advise that you await safe delivery before confirming installation dates with tradespeople.

We are pleased to report 99% of deliveries are safely made on the chosen desired delivery. We cannot 100% guarantee this because many circumstances beyond our control could prevent safe delivery, such as weather, traffic, delivery company issues, etc.

We strongly advise that you do not book your floor to be fitted until it has arrived and you have inspected it.

The majority of our orders are delivered in perfect condition, however…

Please check your delivery as best you can when it arrives. We know you or the driver may be in a rush, but if any damage has occurred during transit, it is easier to refuse your delivery.

We understand that all our deliveries are well packaged, so inspecting upon delivery may be very difficult. If you cannot inspect upon delivery, please do so within 24hrs of delivery.

If there are any issues with your item/s, please contact us at [email protected]

Pallet deliveries*

Larger Laminate, LVT, Wood and Porcelain orders are delivered on a pallet.

Pallet deliveries can not be left without the recipient's signature, and you will be telephoned beforehand to check you will be home.

Most deliveries

We strongly advise that you arrange for someone to be home to accept delivery. Some customers do leave signed notes for the driver with alternative instructions, but that is entirely at your own risk, and we will not accept responsibility should any items go missing or become damaged after delivery is made.

U.K. Mainland

Our product pages show lead times for all products.

You will have selected a delivery date upon order, and do try our best to adhere to these delivery dates. 

Orders are dispatched the day before your chosen delivery date, and you will receive your tracking information as soon as the items are dispatched.

Deliveries are Monday to Friday between 8 AM and 7 PM unless you have upgraded your delivery to a Pre12 or Saturday service.

If you are expecting a pallet delivery (by SIMS), then you will be contacted by telephone ahead of delivery to ensure you will be home. This is usually up to 1 hour before it arrives.

U.K. Islands

We cannot provide an exact delivery date, but it usually takes up to 3 working days, depending on how often crossings are made.

Our team will make reasonable attempts to confirm lead time with you upon acceptance of your order.

International Deliveries

Delivery lead times vary depending on the product and country being shipped to.

Please contact us in the first instance as we do not currently accept online orders for International delivery.

Our standard delivery service is to 'kerbside', and drivers are not equipped to bring your goods inside.

We can offer a 2 man service on a wide range of products, to enable your order to be brought indoors. Please contact us to check the availability of this service before placing your order.

If you are expecting a large order of bulky or heavy flooring, we suggest you ask a friend, neighbour or family member to assist.

UK mainland delivery charge for Sheet Vinyl Flooring and Carpet is £19.95. Free delivery is applied to all orders £499 and over.

All other products, such as Laminate, LVT and Porcelain, U.K. mainland delivery is £24.95 for orders up to £149. Delivery for orders over £149 is £39.95. Free delivery is applied to all orders £999 and over.

Surcharges may apply to UK islands and remote area. This will be applied when you enter your postcode during checkout.

Please note, we are currently unable to send liquids (e.g. cleaning solutions) overseas.

Unless otherwise agreed, our standard delivery service is Monday to Friday between 7am and 7pm

Deliveries will not normally be made during bank holidays or weekend and during certain holidays such as Christmas there may be delays.

Most deliveries can be tracked online. The name of the delivery service provider and tracking number are included in the dispatch confirmation emails.

The links below will take you to the online tracking area for the specific delivery service provider. Please follow the on-screen instructions.

SIMS Pallet Deliveries - Your delivery will be delivered between 8 AM - 6 PM on your expected delivery day; when your driver is 30 minutes away, you'll receive a phone call.

Royal Mail Sample Deliveries - Sorry, no tracking available.

Please wait until the morning of delivery date before attempting to track your order online.