Delivery Information
Get fast, reliable kerbside delivery across the UK. See all delivery charges and upgrade options in one place.
Orders with Standard Delivery are usually delivered within 2-5 working days.
Express Delivery orders are usually delivered in 2-3 days.
Choose Your Delivery Date
We offer flexible delivery date selection so you can plan ahead with confidence.
Track Your Delivery
Once your order is dispatched, you’ll receive tracking info and courier details to follow your delivery.
Receive Your Kerbside Delivery
Most deliveries are made kerbside. For large or palletised items, please ensure someone is available to receive and inspect your order.
Delivery costs
See how much delivery will cost based on your flooring type.
There may be an extra charge for remote delivery locations. This will be applied when you enter your postcode during checkout.
Laminate, LVT and Porcelain
£29.95
Sheet Vinyl and Carpet
£19.95
£14.95 for orders < £150
Cleaning Products
£9.95
Express Delivery
+£4.95
Tracking your order
Most orders can be tracked online once they’ve been dispatched. You’ll receive the courier name and tracking number in your dispatch confirmation email.
SIMS Pallet Deliveries: Deliveries usually arrive between 8 AM and 6 PM. You’ll get a call when the driver is around 30 minutes away.
Royal Mail (Samples): Tracking is not available for sample orders.
Please wait until the morning of your delivery day before attempting to track your order.
Frequently Asked Questions
Where do you deliver to?
We deliver to all of the UK mainland. Surcharges may apply to remote areas. This will be applied when you enter your postcode during checkout.
Do you deliver outside of mainland UK?
We don't currently deliver to Guernsey, Jersey, Shetland Islands or Northern Ireland.
Our current postcode restrictions are
Should I book my floor fitter before delivery?
We’re proud to say that 99% of deliveries arrive safely on the chosen delivery day. However, please note that delays can occasionally happen due to factors beyond our control—such as weather, traffic, or courier issues.
For this reason, we strongly recommend waiting until your flooring has been delivered and checked before booking any installation. This helps avoid disruption in the rare event of a delay or issue with your order.
Checking your delivery
Most orders arrive in perfect condition – but it's important to check your flooring when it’s delivered.
We understand you or the driver may be short on time, but if you spot any visible damage, it’s best to refuse the delivery and let us know straight away.
If a full inspection isn’t possible at the door, please check everything within 24 hours of delivery.
If you notice any issues, contact us as soon as possible at [email protected] so we can help.