Terms and Conditions

Welcome to the Best4Flooring Ltd website. These Terms & Conditions govern your use of our website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team via the details below.

This website is owned and operated by Best4Flooring Ltd.

Company Name: Best4Flooring Ltd

Company Registration Number: 06899454

Registered in England & Wales

VAT Number: GB973930389

Registered Office:

Anthony Wych & Co

26 Berrycroft Lane

Romiley

Stockport

Cheshire

SK6 3AU

Trading Address:

Units 3–4 Pennine Industrial Estate

Gorsey Brow

Stockport

Cheshire

SK1 3DX

Website: www.best4flooring.co.uk

Customer Services:

Email: [email protected]

Telephone: 0800 170 7123

Opening Hours: Monday to Friday, 9:00am – 5:00pm.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the website.

You may:

• Browse the website
• Purchase products for personal or business use
• Download or print pages for your own reference

You may not:

• Copy or reproduce website content for commercial use
• Modify or distribute website content without written permission
• Use automated systems to scrape or crawl the website
• Attempt to interfere with website security or functionality

All intellectual property rights, including copyright, trademarks, product imagery and content, remain the property of Best4Flooring Ltd or its licensors.

We aim to ensure all product descriptions, pricing and images are accurate.

However:

• Product colours may vary depending on screen settings
• Packaging may vary from images shown
• Product dimensions and specifications may vary slightly
• Natural products may contain shade, grain or texture variation
• Availability is subject to stock levels

Samples are intended as a guide only and may not fully represent the complete product.

We reserve the right to correct errors, inaccuracies or omissions at any time.

Flooring products may naturally vary in:

• Shade
• Texture
• Grain pattern
• Surface finish
• Print variation

These variations are not considered defects.

Customers are responsible for ensuring products are suitable for their intended application, including compatibility with underfloor heating, moisture levels and subfloor conditions. Also ensuring compatibility with anything that goes on top of the floor for example; mats, furniture etc.

Separate orders may not match previous batch numbers or shades.

We strongly recommend ordering sufficient material, including wastage allowance, at the time of purchase.

Samples are provided to help customers assess colour, finish and suitability.

As products can vary between manufacturing batches and screen displays, samples are for guidance only and may not exactly match the final product supplied.

Placing an order through our website constitutes an offer to purchase products.

Your order is only accepted when:

• Payment has been successfully authorised, and
• Acceptance takes place when we dispatch the goods

We reserve the right to:

• Refuse or cancel orders
• Limit quantities
• Decline transactions suspected of fraud
• Cancel orders affected by pricing or stock errors

If we cancel your order after payment has been taken, a full refund will be issued.

All prices are displayed in Pounds Sterling (£) and include UK VAT unless stated otherwise.

Delivery charges are calculated separately at checkout.

Promotions:

• Only one promotional code may be used per order unless stated otherwise
• Promotions cannot usually be combined with quantity discounts, price matches or clearance items
• Free offers are subject to availability
• We reserve the right to amend or withdraw promotions at any time

If a pricing error occurs, we reserve the right to cancel affected orders and issue a refund.

We accept payment via:

• Credit and debit cards
• PayPal
• Klarna
• Apple Pay
• Google Pay

Payment is processed securely.

By placing an order, you confirm that:

• The payment details provided are accurate
• You are authorised to use the payment method

All payments made with third party payment providers are subject to the third parties terms and conditions which are all linked below:

• Klarna
• Paypal
• Apple Pay
• Google Pay

Delivery charges and lead times vary depending on:

• Product type
• Delivery location
• Delivery service selected

Delivery charges are shown at checkout and also available to see on our delivery FAQ's.

Most deliveries are made on a kerbside basis only due to insurance and health & safety restrictions.

Customers are responsible for:

• Ensuring suitable access is available
• Arranging sufficient assistance for unloading
• Informing us of access restrictions before delivery

Examples include:

• Vehicle width restrictions
• Weight restrictions
• Red routes
• Timed access restrictions

If delivery cannot be completed due to access issues or no one being available to accept delivery, redelivery charges may apply.

You must inspect your order as soon as reasonably possible after delivery.

Any visible shortages or damage should:

• Be noted on the courier paperwork where possible
• Be reported to us promptly

All orders must be checked before installation.

Please check:

• Product type
• Colour
• Shade variation
• Batch consistency
• Size
• Finish
• Visible defects

Should there be any issues with your flooring, please contact us as soon as possible. Do not install or alter your flooring.

We are not responsible for delays caused by but not limited to:

• Adverse weather
• Courier delays
• Manufacturing issues
• Supply shortages
• Traffic disruption
• Circumstances beyond our reasonable control

Chosen desired delivery dates are not guaranteed.

If you are purchasing as a consumer, you may have rights under the Consumer Contracts Regulations 2013.

You may cancel eligible orders within 14 days of receiving your goods.

To cancel an order, please contact: [email protected]

Certain products are made or cut specifically to customer requirements.

These include:

• Sheet vinyl/carpet cut to length
• Bespoke orders
• Special order items
• Custom products

These items may not be eligible for cancellation or return unless faulty.

Where returns are accepted at our discretion, a restocking charge may apply. These are visible in our returns policy.

To arrange a return, customers must contact us within:

• 14 days of delivery for consumer orders
• 7 days of delivery for trade orders

Return requests should be e-mailed to [email protected] and include:

• Order number
• Reason for return

Returned items must:

• Be unopened
• Be unused
• Be unmarked
• Be in resaleable condition

Return shipping costs are the customer’s responsibility unless goods are faulty or incorrectly supplied.

We reserve the right to refuse returns that do not meet these conditions.

Trade orders may be subject to separate return conditions, these are visible in our returns policy.

Unless faulty, we are generally unable to accept returns of:

• Cut products
• Special orders
• Bespoke items
• Opened flooring packs

Approved trade returns may be subject to restocking charges.

Nothing in these Terms affects your statutory rights.

If goods are faulty, damaged or incorrect, please contact us as soon as possible.

We may request:

• Photographs
• Batch numbers
• Product samples
• Inspection access

Where appropriate, we may:

• Repair
• Replace
• Refund
• Offer a partial refund

We reserve the right to inspect goods before agreeing liability.

Customers are responsible for ensuring:

• The subfloor is suitable
• Moisture levels are appropriate
• The product has acclimatised where required
• Manufacturer installation instructions are followed
• Flooring has been inspected as per section 11

Improper installation may invalidate manufacturer warranties.

Best4Flooring Ltd accepts no responsibility for issues caused by, but not limited to:

• Incorrect installation
• Inadequate subfloor preparation
• Incorrect adhesives or underlay
• Failure to acclimatise flooring
• Unsuitable environmental conditions
• Accidental Damage
• Use of other items not compatible with your flooring; such as mats, furniture etc
• Problems caused by using incorrect cleaning products

Do not install any product you believe may be faulty or incorrect.

Once flooring has been installed or altered, it is deemed accepted unless the issue could not reasonably have been identified before fitting.

We are not responsible for fitting costs, uplift costs, accommodation costs, loss of earnings or other consequential losses unless required by law.

Customers should not arrange installers until all products have been received and inspected.

If you create an account, you are responsible for maintaining the confidentiality of your account details and password.

We reserve the right to suspend or terminate accounts suspected of fraudulent activity.

By submitting reviews, images or other content, you grant Best4Flooring Ltd a non-exclusive, royalty-free licence to use, reproduce and publish that content.

You must not submit content that:

• Is abusive or offensive
• Is defamatory
• Infringes intellectual property rights
• Contains spam or advertising
• Includes unlawful content

We reserve the right to remove content at our discretion.

All website content, including:

• Text
• Logos
• Images
• Graphics
• Product descriptions
• Branding

is owned by or licensed to Best4Flooring Ltd.

No content may be copied or reused without permission.

From time to time, Best4Flooring Ltd may run competitions, prize draws or promotional giveaways through our website, social media channels or other marketing platforms.

Unless otherwise stated:

• Entry is open to UK residents aged 18 or over.
• No purchase is necessary unless specifically stated.
• Only one entry per person may be permitted unless otherwise specified.
• Closing dates will be stated within the individual competition details. Entries received after the closing date will not be accepted.
• Winners will be selected fairly, either by random draw or according to the judging criteria stated in the competition.
• Winners will be contacted using the contact details provided at the time of entry. If a winner cannot be contacted or does not respond within 14 days, we reserve the right to select an alternative winner.
• Prizes are non-transferable, non-refundable and no cash alternative will be offered unless otherwise stated.
• We reserve the right to substitute any prize with another of equal or greater value if circumstances beyond our reasonable control make this necessary.
• By entering, winners agree that Best4Flooring Ltd may use their first name, town/city and, where applicable, photographs or submitted content for promotional purposes without additional compensation, unless prohibited by law.
• Any personal information collected will be processed in accordance with our Privacy Policy and used solely for the administration of the competition unless you have agreed to receive marketing communications.

We reserve the right to amend, suspend or withdraw any competition at any time where it becomes necessary to do so due to circumstances beyond our reasonable control.

Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence
• Fraud
• Breach of statutory consumer rights

Subject to the above, Best4Flooring Ltd shall not be liable for:

• Indirect losses
• Consequential losses
• Loss of profit
• Loss of business
• Loss of opportunity

Our total liability relating to any order shall not exceed the value of the goods supplied.

Your personal data is processed in accordance with:

• UK GDPR
• Data Protection Act 2018

Please refer to our separate Privacy & Cookie Policy for further information.

We do not guarantee uninterrupted access to the website.

We may suspend, withdraw or update the website at any time.

Our website may contain links to third party websites.

We are not responsible for the content or operation of those websites.

We may update these Terms from time to time.

Updated versions will be published on this page.

Continued use of the website constitutes acceptance of any revised Terms.

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions regarding these Terms, please contact:

Best4Flooring Ltd

Units 3–4 Pennine Industrial Estate

Gorsey Brow

Stockport

SK1 3DX

Email: [email protected]

Telephone: 0800 170 7123