Delivery & Returns FAQs

Delivery Information

• 1. Do you charge for delivery?

  • UK mainland delivery charge for Sheet Vinyl Flooring and Carpet is £19.95. Delivery charge for orders less than £150 is £14.95
  • All other products, such as Laminate, LVT and Porcelain. U.K. mainland delivery is £29.95
  • UK mainland delivery for cleaning products is £9.95
  • Upgrades such as express delivery (where available) are available on certain products and contain an additional £4.95 charge.
  • Pre 12.00pm and Saturdy delivery options are available as an additional service for most products.
  • Surcharges may apply to UK islands and remote area. This will be applied when you enter your postcode during checkout.

• 2. Can I choose my delivery day?

  Yes, during the checkout process you will be presented with a list of dates. You can select your preferred day from that list. If you want delivery later than the list of dates offered simply get in touch and we can set that up for you.

• 3. Where is my order sent out from?

  We dispatch all flooring orders from our warehouse in Pennine Ind Est, Gorsey Brow, Stockport, SK1 3DX.

• 4. Will my order definitely arrive on the delivery date I requested?

  For most orders (not sample requests), you can select a 'desired' delivery date during checkout. We work very hard to ensure that your floor arrives safely on the date you request, but this is not guaranteed due to elements outside our control. 

  Therefore, we strongly advise that you await safe delivery before confirming installation dates with tradespeople.

• 5. Is it ok to book my floor fitter for the day of delivery?

  We are pleased to report 99% of deliveries are safely made on the chosen desired delivery. We cannot 100% guarantee this because many circumstances beyond our control could prevent safe delivery, such as weather, traffic, delivery company issues, etc.

  We strongly advise that you do not book your floor to be fitted until it has arrived and you have inspected it.

• 6. Do I need to fully inspect my delivery before I sign for it?

  The majority of our orders are delivered in perfect condition, however…

  Please check your delivery as best you can when it arrives. We know you or the driver may be in a rush, but if any damage has occurred during transit, it is easier to refuse your delivery.

  We understand that all our deliveries are well packaged, so inspecting upon delivery may be very difficult. If you cannot inspect upon delivery, please do so within 24hrs of delivery.

  If there are any issues with your item/s, please contact us.

• 7. I need to nip out. Can I leave a note for the driver to deliver to a safe place?

  Pallet deliveries*

  Larger Laminate, LVT, Wood and Porcelain orders are delivered on a pallet.

  Pallet deliveries can not be left without the recipient's signature, and you will be telephoned beforehand to check you will be home.

  Most deliveries

  We strongly advise that you arrange for someone to be home to accept delivery. Some customers do leave signed notes for the driver with alternative instructions, but that is entirely at your own risk, and we will not accept responsibility should any items go missing or become damaged after delivery is made.

• 8. When will my order arrive?

  U.K. Mainland

  • Our product pages show lead times for all products.
  • You will have selected a delivery date upon order, and do try our best to adhere to these delivery dates. 
  • Orders are dispatched the day before your chosen delivery date, and you will receive your tracking information as soon as the items are dispatched.
  • Deliveries are Monday to Friday between 8 AM and 7 PM unless you have upgraded your delivery to a Pre12 or Saturday service.
  • If you are expecting a pallet delivery (by SIMS), then you will be contacted by telephone ahead of delivery to ensure you will be home. This is usually up to 1 hour before it arrives.

  U.K. Islands

  • We cannot provide an exact delivery date, but it usually takes up to 3 working days, depending on how often crossings are made.
  • Our team will make reasonable attempts to confirm lead time with you upon acceptance of your order.

  International Deliveries

  • Delivery lead times vary depending on the product and country being shipped to.
  • Please contact us in the first instance as we do not currently accept online orders for International delivery.

• 9. Will the goods be brought indoors?

  • Our standard delivery service is to 'kerbside', and drivers are not equipped to bring your goods inside.
  • We can offer a 2 man service on a wide range of products, to enable your order to be brought indoors. Please contact us to check the availability of this service before placing your order.

  If you are expecting a large order of bulky or heavy flooring, we suggest you ask a friend, neighbour or family member to assist.

• 10. What is your standard delivery charge?

  • UK mainland delivery charge for Sheet Vinyl Flooring and Carpet is £19.95. Delivery charge for orders less than £150 is £14.95
  • All other products, such as Laminate, LVT and Porcelain. U.K. mainland delivery is £29.95

• 11. I live in a remote area, do you deliver?

  • Surcharges may apply to UK islands and remote area. This will be applied when you enter your postcode during checkout.
  • Please note, we are currently unable to send liquids (e.g. cleaning solutions) overseas.

• 12. What days of the week do you deliver?

  • Unless otherwise agreed, our standard delivery service is Monday to Friday between 7am and 7pm
  • Deliveries will not normally be made during bank holidays or weekend and during certain holidays such as Christmas there may be delays.

• 13. Can I track my delivery?

  Most deliveries can be tracked online. The name of the delivery service provider and tracking number are included in the despatch confirmation emails.

  The links below will take you to the online tracking area for the specific delivery service provider. Please follow the on-screen instructions.

  • SIMS Pallet Deliveries - Your delivery will be delivered between 8 AM - 6 PM on your expected delivery day; when your driver is 30 minutes away, you'll receive a phone call.
  • Royal Mail Sample Deliveries - Sorry, no tracking available

  Please wait until the morning of delivery date before attempting to track your order online.

Returns Information

• 1. How do I return my order?

  To return your order, you must obtain a return number within 14 days of receiving your order. You must then return your order within 14 days of notification. To do this, please email enquiries@best4flooring.co.uk and include your order number and reason for return in your email.

  • To return your items, they must be packaged so that they are protected from damage in transit.
  • Flooring must be returned to us in resalable condition, making sure to display your returns number on your packaging clearly.
  • Returns will be inspected once received and, if deemed a resalable condition, be refunded within 7 days.
  • Returns are your own responsibility to arrange, so we ask that you find a professional courier who will provide you with insurance for your return. We cannot accept, refund, or replace any damages sustained during this process. We recommend using Transglobal express to arrange your returns. 
  • Please be aware that any return is at the customers expense and is the sole responsibility of the purchaser.
  • We recommend using Transglobal Express to arrange your returns. This company collates the most recent rates from multiple providers for people who don’t regularly ship products. Using this service or similar will usually ensure that your return goods are insured against loss of damage.

• 2. What's your returns policy?

  • Bespoke items such as vinyl and cut-to-order products will incur a 25% restocking fee.
  • If you have over-ordered and wish to return your extra flooring packs, these will incur a 25% restocking fee.
  • Items must be returned in resaleable, unopened, unmarked, and undamaged condition.
  • Delivery charges are non-refundable.
  • Returns accepted Mon to Fri 9.00 AM – 4.00 PM.

  You can find a copy of our full returns policy here.

• 3. What's your returns address?

  All returns should be returned to the following address.

  
  

  Best4Flooring L.T.D.

  Units 3&4 Pennine Ind Est

  Gorsey Brow

  Stockport

  SK1 3DX

• 4. I'm a trade customer, how do I return my order?

  If you're a trade customer and want to return your order, please contact us to obtain a return number within 7 days of receiving your order. You must then return your order within 7 days of notification. To do this, please email sales@best4flooring.co.uk and include your order number and reason for return in your email.

  • Items from stock will incur a 30% restocking charge
  • Non-stock items are non-returnable
  • Items must be returned in resaleable, unopened, unmarked, and undamaged condition.
  • Delivery charges are non-refundable

• 5. Do you offer free samples?

  Yes, you can receive up to 3 free samples delivered to you by 1st Class delivery.  For more information, check out our flooring sample FAQ page.

• 6. Is my delivery fee refundable?

  Delivery charges are non-refundable.

• 7. I ordered a custom order, can I return it?

  Unfortunately, we cannot accept a return of any flooring which has been cut into or fitted. 

  To avoid any disappointment, please make sure you take advantage of our free samples available on all our ranges. It would also help to get assistance with measuring to ensure you order the perfect amount of flooring.

• 8. I've got leftover packs. Can I return these?

  To return your order, you must obtain a return number within 14 days of receiving your order. You must then return your order within 14 days of notification. To do this, please email enquiries@best4flooring.co.uk and include your order number and reason for return in your email. 

  
  

  • If you have over-ordered and wish to return your extra flooring packs, these will incur a 25% restocking fee.
  • Items must be returned in resaleable, unopened, unmarked, and undamaged condition.
  • Delivery charges are non-refundable.
  • Returns accepted Mon to Fri 9.00 AM – 4.00 PM.

Payment Information

• 1. Which methods of payment are available online?

  • PayPal
  • Credit/Debit Card
  • Apple Pay (coming soon)
  • Google Pay (coming soon)
  • Klarna Interest-free Installments

• 2. Can I pay over the telephone?

  Yes, we accept payment by credit/debit card over the telephone.

• 3. Can I pay on invoice?

  Payment is required on pro-forma. We cannot despatch or enter into a contract to supply until the funds are cleared.